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elementor-location-popup" data-elementor-settings="{"a11y_navigation":"yes","triggers":{"page_load_delay":15,"page_load":"yes"},"timing":{"times_times":2,"times":"yes"}}" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-0pvt0 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="0pvt0" data-element_type="section" data-settings="{"background_background":"classic"}"> <div data-rocket-location-hash="2aac35cf2c11024fe90c54c8a041fb0e" class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7fec68a" data-id="7fec68a" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-fd435e7 elementor-widget elementor-widget-heading" data-id="fd435e7" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">26 maart: Lunch & Learn: </h2> </div> </div> <div class="elementor-element elementor-element-e1c6d0e elementor-widget elementor-widget-heading" data-id="e1c6d0e" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"> "Voorkom gedoe in (klant)gesprekken"</h2> </div> </div> <div class="elementor-element elementor-element-eb54dd9 elementor-widget elementor-widget-image" data-id="eb54dd9" data-element_type="widget" data-widget_type="image.default"> <div class="elementor-widget-container"> <img data-perfmatters-preload width="800" height="567" src="https://mastersofcommunication.nl/wp-content/uploads/2025/11/23-april-Lunch-en-Learn-1024x726.png" class="attachment-large size-large wp-image-2431" alt="" srcset="https://mastersofcommunication.nl/wp-content/uploads/2025/11/23-april-Lunch-en-Learn-1024x726.png 1024w, https://mastersofcommunication.nl/wp-content/uploads/2025/11/23-april-Lunch-en-Learn-300x213.png 300w, https://mastersofcommunication.nl/wp-content/uploads/2025/11/23-april-Lunch-en-Learn-768x545.png 768w, https://mastersofcommunication.nl/wp-content/uploads/2025/11/23-april-Lunch-en-Learn-1536x1090.png 1536w, https://mastersofcommunication.nl/wp-content/uploads/2025/11/23-april-Lunch-en-Learn-600x426.png 600w, https://mastersofcommunication.nl/wp-content/uploads/2025/11/23-april-Lunch-en-Learn.png 1748w" sizes="(max-width: 800px) 100vw, 800px" /> </div> </div> <div class="elementor-element elementor-element-bced0e8 elementor-widget elementor-widget-text-editor" data-id="bced0e8" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <style>/*! elementor - v3.21.0 - 26-05-2024 */ .elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}</style> <div class="elementor-element elementor-element-aa7b161 elementor-widget elementor-widget-heading" data-id="aa7b161" data-element_type="widget" data-widget_type="heading.default"><div class="elementor-widget-container"><p class="elementor-heading-title elementor-size-default">In veel klantgesprekken gaat het niet mis op de inhoud.</p></div></div><div class="elementor-element elementor-element-ff56f08 elementor-widget elementor-widget-heading" data-id="ff56f08" data-element_type="widget" data-widget_type="heading.default"><div class="elementor-widget-container"><p class="elementor-heading-title elementor-size-default">Het gaat mis op hoe het gesprek verloopt.</p><p>De emoties lopen op, je wilt vaak uitleggen of verdedigen, de spanning loopt daardoor alleen maar op en voordat je het weet zit je in gedoe.</p><p><strong>Dat is het laatste wat je wilt</strong>.</p><p data-start="356" data-end="505">In deze Lunch & Learnkrijg je inzicht in <strong data-start="403" data-end="456">wat er gebeurt in gesprekken als spanning oploopt</strong> en vooral: <em data-start="470" data-end="504">wat je dan wél en niet moet doen</em>.</p><p data-start="507" data-end="619">Je maakt kennis met twee communicatiemodellen die elkaar aanvullen en direct toepasbaar zijn in klantgesprekken.</p><div class="elementor-element elementor-element-c642a48 elementor-widget elementor-widget-text-editor" data-id="c642a48" data-element_type="widget" data-widget_type="text-editor.default"><div class="elementor-widget-container"><p data-start="1527" data-end="1549">Deze Lunch & Learn is:</p></div></div><div class="elementor-element elementor-element-c41c7cb elementor-widget__width-auto elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list" data-id="c41c7cb" data-element_type="widget" data-widget_type="icon-list.default"><div class="elementor-widget-container"><p><i class="fas fa-check-circle" aria-hidden="true"></i><span class="elementor-icon-list-text"> Interactief, maar laagdrempelig</span></p><p><i class="fas fa-check-circle" aria-hidden="true"></i><span class="elementor-icon-list-text"> Gebaseerd op herkenbare praktijksituaties</span></p><p><i class="fas fa-check-circle" aria-hidden="true"></i><span class="elementor-icon-list-text"> Gericht op zien en begrijpen en niet op moeten oefenen</span></p></div></div><div class="elementor-element elementor-element-7c48e11 elementor-widget elementor-widget-text-editor" data-id="7c48e11" data-element_type="widget" data-widget_type="text-editor.default"><div class="elementor-widget-container"><p>Je kijkt, luistert, herkent en reflecteert, zonder dat je iets hoeft te laten zien.</p></div></div></div></div><p><b>Praktische informatie</b></p><p><b>Voor wie:</b><br />Organisaties die veel te maken hebben met klantcontact, leidinggevenden en HR-professionals uit de regio</p><p><b>Datum:</b><br />Donderdag 23 april 2026</p><p><b>Tijd:</b><br />12:00 – 14:00 uur</p><p><b>Locatie:</b><br />De Telefooncentrale, Alkmaar</p><p><b>Deelname:</b><br />€49,95 exclusief btw</p> </div> </div> <div class="elementor-element elementor-element-33c4420 elementor-align-justify elementor-widget elementor-widget-button" data-id="33c4420" data-element_type="widget" data-widget_type="button.default"> <div 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